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Return and exchange

Return and exchange

Pants, swimwear and bikini  should be tried on your underwear, without removing the protective tape. Items without these or soiled will not be accepted and will be returned to you.
Items must be returned new and unused; they must also have all labels of Histoire Sensuelle and Creators intact and attached. Damaged or dirty goods will not be accepted; they will be returned to you and / or will not be refunded.

If the goods do not suit you (color, size, style), you can return it during 7 days after receiving the order.

To receive a refund, you must:
1. Contact our manager by phone, email or online chat on our web site. Report a reason for return

2. Pack the products you want to return by keeping all labels on the merchandise (only for unused merchandise, new and in good quality).

3. Send the package in the way that suits you by indicating the tracking number, the name of the delivery service and the date of dispatch to our manager.
4. The  shipping of goods for return or exchange is paid by the buyer.

5. Shipping costs are not included in the item price.
You can check with our manager for information on prices, conditions and the return procedure.

6. You can also return or exchange goods in our showroom in Geneva at 18, rue de la Cité, Alila Brand shop. The service is free if you come your self in our show room
7 You should send the goods back ( in cases described above)  by POST on the address
 

55 Route Des Renards

1882 Gryon

Switzerland

Valeria Chekalkina

WARNING! You will be credited via the way of payment used during the purchase.
THE RETURN OF MONEY TO THE BANK CARD CAN TAKE 3 TO 30 DAYS OF WORK AND DEPENDS ON THE BANK OF YOUR CARD.
If you have any questions or problems when returning your order, please contact us immediately

The buyer, who has accepted the goods in good quality, has the right to exchange (declare the intention to exchange) the goods with the same goods (but of different size and color)  during 14 working days after the receipt of the goods. In this case, the exchange is possible under the following conditions:
• the goods were not used, the presentation of the goods, the packaging and all labels are kept
• Payment for delivery for exchange of merchandise by similar merchandise (different color, different size) is made at buyer
Customers can send the purchased items to the address below under the conditions, which are described here:

55 Route Des Renards

1882 Gryon

Switzerland

Valeria Chekalkina